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Our Terms Shape How Your Account Works

When you open an account with pola88, these terms cover everything from how you deposit and withdraw to how we keep your data secure.

Account & Deposit RulesWithdrawal & Payment TermsSecurity & Data Protection

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The Core Terms Governing Your Membership

pola88 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms set the framework for your account from the moment you register. You confirm you're above the minimum age where local law permits, that your information is accurate, and that you're using the account for personal entertainment only. Deposits through DANA, OVO, GoPay and QRIS

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are processed according to each payment provider's terms as well as ours. Withdrawals require account verification and may take up to 24 hours depending on your bank and the time of day you request. Any breach of these terms — including account sharing, multiple registrations, or
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use of automated tools — can result in account suspension and forfeiture of funds. Where local law permits, we may update these terms, and continued use of your account signals your acceptance of changes.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH US ANYTIME

How to Contact Us About These Terms

Live Chat Our support team is available 24/7 via the chat widget in the top-right corner of your account. You can ask about specific terms, request policy clarification, or report a concern without leaving the lobby.

Email Support Send detailed questions or documentation requests to our support inbox. Replies typically come within 4 business hours during Jakarta business hours, and we keep a record of every exchange for your protection.

Account Settings Head to Settings > Account & Agreements to review the full current terms, download a copy, and see when they were last updated. You can also request changes to your account restrictions directly from there.

HOW WE PROTECT YOU

Data, Security and What You Can Request

Data Handling

Your login, payment details and account history are encrypted end-to-end. We don't sell your data to third parties. When you request account closure, we retain deposit and withdrawal records for 7 years to comply with financial regulations in Indonesia.

Cookies & Tracking

We use session cookies to keep you logged in and performance cookies to see which games and payment paths work smoothly. You can manage cookie settings in your browser; declining non-essential cookies won't block your access to the lobby.

Account Security

Set a strong password during registration and enable two-factor authentication in your Settings. Never share your login details. If you suspect unauthorized access, contact our live-chat team immediately and we'll freeze your account pending verification.

Withdrawal Verification

Before any withdrawal hits your bank account, we verify your identity and confirm the target account matches your registered details. This protects you from fraudulent requests and keeps your funds secure.

Request Account Changes

Want to update your contact email, deposit limit or linked payment method? Go to Settings > Account Details, make the change, and it takes effect within minutes. Support can help if you're locked out.

Dispute Resolution

Disagree with a transaction or have a concern about your account? Open a support ticket with a clear description and any relevant screenshots. Our team investigates within 48 hours and gets back to you with findings and next steps.

What Players Ask About Our Terms & Conditions

Yes. Your account balance is yours to withdraw at any time where local law permits, even if you haven't logged in for months. Withdrawals process within 24 hours once verified. We don't deduct inactivity fees or expire balances.

No. Our terms forbid multiple accounts per person. If you forget your password, use the 'Forgot Password' link on the login page. Our support team can verify your identity and reset access within hours.

Violations like sharing accounts, using bots, or providing false identity information can result in account suspension and forfeiture of funds. We always contact you first if we suspect a breach, giving you a chance to explain.

Deposits are processed by each payment provider under their terms and ours. Once funds appear in your pola88 wallet, they're yours. If a deposit fails, the money returns to your payment method automatically.

We retain transaction records, deposit and withdrawal history for 7 years for regulatory compliance in Indonesia. Personal details like your name and email are retained for 12 months to prevent re-registration abuse.

We can update terms where local law permits, but we notify you in advance via email and in-app banner. You have 30 days to review; continued play signals acceptance. You can request account closure anytime if you disagree.

Go to Settings > Account Restrictions to set a daily or weekly deposit cap, or to schedule a temporary break from your account. These limits take effect immediately and we don't override them without your request.

Our Terms Shape How Your Account Works

How to Contact Us About These Terms

Data, Security and What You Can Request

Data Handling

Cookies & Tracking

Account Security

Withdrawal Verification

Request Account Changes

Dispute Resolution

What Players Ask About Our Terms & Conditions

01 Do I own my account funds if I stop playing?

02 Can I use a second account if I forget my password?

03 What happens if I breach the terms?

04 Are my deposits via DANA, OVO, GoPay and QRIS covered if something goes wrong?

05 How long do you keep my data after I close my account?

06 Can you change the terms without telling me?

07 What if I want to limit my own deposits or gameplay?

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